| How-To |  |
Operations Knowledge Base
How to Track Your Request
Freshdesk Knowledge Base Articles
| KB ID: KB-003 | Last update: Sep-26 | Reading time: 3-5 min | Audience: All staff |
SUMMARYEvery request submitted through Freshdesk receives a ticket number. My Tickets lets you review the current status, activity, responses and attachments for your requests. |
When to use this articleUse this article after submitting a request or whenever you need to check progress or respond to Operations. |
Step-by-Step Instructions
Procedure
- Log in to the Freshdesk Service Portal.
- Select My Tickets.
- Locate the request you want to review.
- Open the ticket to see the current status, messages, attachments, and activity.
- If Operations has requested more information, reply with the ticket.
My Tickets
Expected Outcome[PLACEHOLDER SCREENSHOT] |
Good Practice
TIP: keep communication about the request within the Freshdesk ticket whenever possible. This keeps the full request history together. |
If you cannot find a ticket
- Confirm you are signed in with the same organisational account used to submit the request.
- Check your email for the Freshdesk ticket confirmation and ticket number.
- If you still cannot locate it, contact Operations.
| Need Help? Chat with our bot or email operations@biocommons.org.au |
Revision History
| Version | Date | Author | Comments |
| 1.0 | Sep 2026 | Operations Team | Initial Draft |
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